Effective Date: 01.11.2024
Last Updated: 01.11.2024
At Camus Technology, customer satisfaction is our priority. We understand that there may be instances where you need a refund or exchange, and we strive to make the process straightforward and transparent.
1. Refund Eligibility
You may be eligible for a refund under the following conditions:
- Digital Products or Services: Refunds are applicable only for significant technical issues or if the purchased product/service fails to perform as described.
- Physical Products: Refund requests are accepted if the product is defective, damaged, or incorrect upon delivery.
- Service Subscriptions: Refunds for subscriptions are offered for unused portions of the service if cancellation occurs within the applicable refund period.
2. Refund Request Process
To initiate a refund, please contact our customer support team at contact@camustechnology.com with the following details:
- Your full name and contact information.
- Proof of purchase (e.g., receipt or order confirmation email).
- A detailed explanation of the issue or reason for the refund request.
Our team will review your request and respond within [7 business days].
3. Conditions for Refunds
Refunds will be issued under these conditions:
- Refund requests must be submitted within [14 days] of the purchase or delivery date.
- Products must be in their original condition and packaging (if applicable).
- Camus Technology reserves the right to refuse refunds for reasons such as:
- Change of mind.
- Unauthorized use of a product or service.
4. Refund Method
Approved refunds will be processed via the original payment method. Please allow up to [10 business days] for the refunded amount to appear in your account, depending on your financial institution.
5. Non-Refundable Items
The following items are not eligible for refunds:
- Products or services marked as non-refundable at the time of purchase.
- Downloaded digital content unless proven defective.
- Customized or personalized items unless damaged or defective.
6. Cancellation Policy for Subscriptions
If you wish to cancel a subscription, please notify us at least [5 business days] before the next billing cycle. Refunds will not be issued for partial periods or unused services unless stated otherwise in the agreement.
7. Contact Us
For any questions or concerns about this Refund Policy, please reach out to:
Email: contact@camustechnology.com
Website: https://camustechnology.com